Business Bronze Support

Annual renewal £960.00 + VAT
Or Monthly £80.00 + VAT

Brief Description:

With an affordable fixed annual payment, we will provide you with:
Access to our support services via telephone
Maximum 2 hours on-site per month
Remote access support where appropriate
Monday to Friday support 09.00 – 17.00
Guaranteed response of 4 hours for critical and 8 hours for any other issue

Covered by this service:
On-site visits
Server and PC failure
Printing problems
Infrastructure failure
Backup problems
Virus and spyware problems
Email and internet problems
Network administration

Not covered by this service:
Cost of replacement parts
Hardware damaged due to misuse.
User implicated Errors (e.g. adware links clicked)
Installation of software
Installation and configuration of new equipment
Purchase of software and equipment

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