Business Gold Support

Annual renewal £2150.00 + VAT
Or Monthly £195.00 + VAT

Brief Description:

With an affordable fixed annual payment, we will provide you with:
Access to our support services via telephone + unlimited on-site visits
Monday to Friday support 09.00 – 17.00
Remote access support where appropriate
Guaranteed response time of 2hrs
No hourly charges
24×7 proactive monitoring

Covered by this service:
On-site visits
Server and PC failure
Printing problems
Infrastructure failure
Backup problems
Virus and spyware problems
Email and internet problems
Network administration
Remote monitoring of server health
Remote monitoring of workstation health
Installation of software

Not covered by this service:
Replacement parts
Hardware damaged due to misuse
Purchase of software and equipment
Installation and configuration of new equipment

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