Annual renewal £960.00 + VAT
Or Monthly £80.00 + VAT
Brief Description:
With an affordable fixed annual payment, we will provide you with:
• Access to our support services via telephone
• Maximum 2 hours on-site per month
• Remote access support where appropriate
• Monday to Friday support 09.00 – 17.00
• Guaranteed response of 4 hours for critical and 8 hours for any other issue
Covered by this service:
• On-site visits
• Server and PC failure
• Printing problems
• Infrastructure failure
• Backup problems
• Virus and spyware problems
• Email and internet problems
• Network administration
Not covered by this service:
• Cost of replacement parts
• Hardware damaged due to misuse.
• User implicated Errors (e.g. adware links clicked)
• Installation of software
• Installation and configuration of new equipment
• Purchase of software and equipment