Annual renewal £1500.00 + VAT
Or Monthly £140.00 + VAT
Brief Description:
With an affordable fixed annual payment, we will provide you with:
• Access to our support services via telephone
• Monday to Friday support 09.00 – 17.00
• Remote access support where appropriate
• Guaranteed response time of 4hrs
• Maximum 5 hours on-site per month
Covered by this service:
• Limited on-site visits
• Server and PC failure
• Printing problems
• Infrastructure failure
• Backup problems
• Virus and spyware problems
• Email and internet problems
• Network administration
• Remote monitoring of server health
• Remote monitoring of workstation health
Not covered by this service:
• Replacement parts
• User implicated errors (e.g. adware links clicked)
• Installation of software
• Installation and configuration of new equipment
• Purchase of software and equipment