Business Silver Support

Annual renewal £1500.00 + VAT
Or Monthly £140.00 + VAT

Brief Description:

With an affordable fixed annual payment, we will provide you with:
Access to our support services via telephone
Monday to Friday support 09.00 – 17.00
Remote access support where appropriate
Guaranteed response time of 4hrs
Maximum 5 hours on-site per month

Covered by this service:
Limited on-site visits
Server and PC failure
Printing problems
Infrastructure failure
Backup problems
Virus and spyware problems
Email and internet problems
Network administration
Remote monitoring of server health
Remote monitoring of workstation health

Not covered by this service:
Replacement parts
User implicated errors (e.g. adware links clicked)
Installation of software
Installation and configuration of new equipment
Purchase of software and equipment

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