Annual renewal £2150.00 + VAT
Or Monthly £195.00 + VAT
Brief Description:
With an affordable fixed annual payment, we will provide you with:
• Access to our support services via telephone + unlimited on-site visits
• Monday to Friday support 09.00 – 17.00
• Remote access support where appropriate
• Guaranteed response time of 2hrs
• No hourly charges
• 24×7 proactive monitoring
Covered by this service:
• On-site visits
• Server and PC failure
• Printing problems
• Infrastructure failure
• Backup problems
• Virus and spyware problems
• Email and internet problems
• Network administration
• Remote monitoring of server health
• Remote monitoring of workstation health
• Installation of software
Not covered by this service:
• Replacement parts
• Hardware damaged due to misuse
• Purchase of software and equipment
• Installation and configuration of new equipment