Annual renewal £300.00 + VAT
Or Monthly £30.00 + VAT
With an affordable annual retainer payment, we will provide you with:
• Access to our support services via telephone
• Monday to Friday 09.00 – 17.00
• Saturday 10.00 – 13.30
• Remote access support as standard
• 2 Home visits per annum (Max 1hr Per Visit)
• Additional home visits chargeable at £40 per hour plus travel
• Guaranteed response of 6 hours for critical and 24 hours for any other issue
Covered by this service:
• Limited on-site visits
• PC / Laptop failure
• Printing problems
• Backup problems
• Virus and spyware problems
• Email and internet problems
• Network administration
Not covered by this service:
• Cost of replacement parts
• Hardware damaged due to misuse.
• User implicated errors (e.g. adware links clicked)
• Installation of software
• Installation and configuration of new equipment
• Purchase of software and equipment