Home Gold Support

Annual renewal £300.00 + VAT
Or Monthly £30.00 + VAT

With an affordable annual retainer payment, we will provide you with:
Access to our support services via telephone
Monday to Friday 09.00 – 17.00
Saturday 10.00 – 13.30
Remote access support as standard
2 Home visits per annum (Max 1hr Per Visit)
Additional home visits chargeable at £40 per hour plus travel
Guaranteed response of 6 hours for critical and 24 hours for any other issue

Covered by this service:
Limited on-site visits
PC / Laptop failure
Printing problems
Backup problems
Virus and spyware problems
Email and internet problems
Network administration

Not covered by this service:
Cost of replacement parts
Hardware damaged due to misuse.
User implicated errors (e.g. adware links clicked)
Installation of software
Installation and configuration of new equipment
Purchase of software and equipment

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